What are the directions from the airport to the hotel?
- Do you have a complimentary shuttle to/from the airport?
- How much does it cost to get to/from the airport by taxi or shuttle?
- Do you have valet parking?
- What is the cost for daily parking?
- How long does it take to get to/from the airport?
- Where is the Creation show?
- Do you have an ATM machine?
- What are the pool hours?
- What is your check out time?
- Any late check outs?
- Where is the Concierge desk?
- Where is your travel desk?
- What are the travel desk hours?
- Do you have maps to get to the airport/Pearl Harbor?
- What are the hours for Pearl Harbor attractions?
- What time does entertainment finish?
- Can I use other hotel facilities?
- Where can I get internet access?
- Any workout gyms?
- How much is a safety box and where can I get one?
- Are there any good seafood restaurants?
- Do your rooms come with breakfast
- Are Starwood Preferred Guest members entitled to special benefits/club level?
- How many ADA rooms does the hotel have?
- How many people per room?
- How many restaurants at the hotel?
- How many non-smoking rooms or floors?
- Are rooms equipped with coffee makers?
- How many pools do you have?
- Is there tennis or golf nearby?
- When was the hotel built?
- Do all rooms have balconies?
- Will we need a car on Oahu?
- What is included in the rooms, bedding, etc…?
- What is the square footage of rooms?
- What activities can we do on the island?
- Are there any children’s activities?
- Are there babysitters available?
- Are there coin operated laundry facilities for guest use?
- Where can I find Honolulu International Airport flight arrival and departure information?
1. What are the directions from the airport to the hotel?
Take the H1 freeway to Nimitz Highway to Ala Moana Boulevard then on to Kalakaua Avenue. Turn right on Kalakaua Avenue then left on Kaiulani Avenue, address: 120 Kaiulani Avenue.
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2. Do you have a complimentary shuttle to/from the airport?
No; however, we can assist in arranging transportation when you advise the reservations contact when you confirm your booking. Some rate plans will include transfers or you can book advance shuttle transfers.
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3. How much does it cost to get to/from the airport by taxi or shuttle?
There are three (3) options for you to consider:
- Taxi approximately $35
- Shuttle Van / 8-10 Passenger (makes multiple hotel stops)Approximately $12.00 - $15.00 per person, to/from Waikiki.
- Shuttle Bus / 55 Passenger $9.00 - $11.00 per person; stops at pre-determined locations
All prices are estimates and subject to change.
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4. Do you have valet parking?
Currently we do not have valet parking.
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5. What is the cost for daily parking?
Currently $20.00 per day, self parking, for hotel guests. This subject to change without notice.
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6. How long does it take to get to/from the airport?
Via taxi approximately 30 minutes, shuttle approximately 45 minutes. Traffic conditions will vary the above times.
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7. Where is the Creation show?
In the Ainahau Showroom, 2nd Floor.
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8. Do you have an ATM machine?
At the Bank of Hawaii, adjacent to the Princess Food Court on Kaiulani Avenue.
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9. What are the pool hours?
8:00 a.m. to 7:00 p.m.
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10. What is your check out time?
11:00 a.m.
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11. Any late check outs?
Contact the front desk for late check out availability.
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12. Where is the Concierge desk?
In the lobby adjacent to the Front Desk and Princess Wing elevators.
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13. Where is your travel desk?
At the entrance of the Kaiulani Wing from the main entrance, near the Bell Desk.
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14. What are the travel desk hours?
7:30 a.m. to 6:00 p.m.
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15. Do you have maps to get to the airport / Pearl Harbor?
Maps are available at the Concierge desk.
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16. What are the hours for Pearl Harbor attractions?
The first and last tours start at 8:00 a.m. & 3:00 p.m.
Exhibit times are 7:30 a.m. to 5:00 p.m.
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17. What time does entertainment finish?
The Creation show ends around 8:00 p.m.
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18. Can I use other hotel facilities?
Most sister Sheraton properties facilities are accessible; some passes may be required for usage.
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19. Where can I get internet access?
Personal laptop computers can utilize the room’s data port telephone line. There are also internet cafes located around Oahu or at the Sheraton Waikiki business center.
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20. Any workout gyms?
Ho’okipa Fitness Center is located at the Sheraton Waikiki.
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21. How much is a safety box and where can I get one?
Each room is equipped with a safe which costs $3.39 per day plus tax.
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22. Are there any good seafood restaurants?
The Surf Room at The Royal Hawaiian or The Hanohano Room at Sheraton Waikiki offer a fine selection of seafood specialties. You can dine at any of these restaurants and charge it back to your room.
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23. Do your rooms come with breakfast?
No, but we do have room service available.
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24. Are Starwood Preferred Guest members entitled to special benefits / club level?
See the Front Desk; also Starwood publishes SPG benefit information on a periodical basis.
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25. How many ADA rooms does the hotel have?
10 rooms
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26. How many people per room?
Maximum 4
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27. How many restaurants at the hotel?
Two: Pikake Terrace, Momoyama and The Princess Food Court.
Room service also available.
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28. How many non-smoking rooms or floors?
Non-smoking floors available upon request.
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29. Are rooms equipped with coffee makers?
Yes
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30. How many pools do you have?
One
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31. Is there tennis or golf nearby?
Tennis: Kapiolani and Ala Moana Park. Golf: See our Travel Desk receive information on golf packages and to set tee times at the New Ewa Beach Golf Club
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32. When was the hotel built?
1955
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33. Do all rooms have balconies?
No, but most rooms have balconies.
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34. Will we need a car on Oahu?
It depends on your needs. Various modes of transportation from TheBus, Trolley and tour buses, motor scooters, to rental cars are available on Oahu.
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35. What is included in the rooms, bedding, etc…?
Each room is equipped with either two double, one queen or one king size bed; air conditioning, a room safe, telephone, radio, balcony (most rooms), color/cable TV with remote, refrigerator, coffee maker and towels.
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36. What is the square footage of rooms?
Depending on the Wing, square footage ranges from 299 to 348 (includes balcony); suites start at 735 square feet.
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37. What activities can we do on the island?
The are many different activities to enjoy on Oahu. Consult our Travel Desk to receive information on discount packages and tours.
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38. Are there any children's activities?
Keiki Aloha Club (kids' program available daily, year-round) located at Sheraton Waikiki.
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39. Are there babysitters available?
Yes, information on babysitting services referrals are available at the Concierge Desk.
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40. Are there coin operated laundry facilities for guest use?
Yes, the hotel has coin operated laundry facilites located in the basement. There are three (3) washers and three (3) dryers available on a first come, first served basis between the hours of 6:00 am and 12:00 am (midnight) seven days a week. The cost is presently $2.00 per wash and $2.00 per dry; detergent and other items would be extra. Prices subject to change without notice.
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41. Where can I find Honolulu International Airport flight arrival and departure information?
The Honolulu International Airport has created a website detailing flight arrival and departure information for all major airlines and you can view it by clicking here.
42. Where can I learn more about Beach Safety and Lifeguard services?
The City & County of Honolulu has established a comprehensive website that provides details on ocean safety and much more. It is suggested visitors review this site to become more familiar with some of the conditions they may encounter. To get to the site, click here.
